Terma dan syarat

Your Contract With US

To purchase any products for sale on our website, you need to submit a completed order and make full payment for that order using the payment system provided. Please provide a valid email address otherwise we will not be able to confirm receipt of your order. Your order will be confirmed automatically by email once the payment has been processed. This email constitutes your order confirmation.

Your Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. tanomkinotuan.com reserves the right at any time after receipt of your order to accept or decline your order for any reason; however, you will be notified in any event.

Import Duties

Import duties may be charged by your local customs office for your purchase. You may want to contact your local customs office to find out what the charges are (if any). Any duties incurred shall be paid by you.


The price you pay for the goods shall be the price set out in our Confirmation. All prices are quoted either in Malaysian Ringgit (MYR). The price of the goods excludes the cost of packaging and delivery, unless stated otherwise. These charges are specified separately.
We reserve the right to adjust the price of any products on this website without notice.
In the event that a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, tanomkinotuan.com shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price, whether or not the order has been confirmed. If your credit card or Paypal account has been charged for the purchase and your order is canceled, tanomkinotuan.com shall issue a refund to the amount of the incorrect price.

Payment Method

Online orders must be paid by direct bank transfer. Please be sure to provide your exact billing address and telephone number. Incorrect information will cause a delay in processing your order. Your credit card will be billed as soon as your order is confirmed.

Shipping and Delivery

Orders are usually posted the next day after order received if Admin is at home and every Saturday if Admin is outstation.

Please note that the first week of every month is a public leave for both POS LAJU and POS Office. Once shipped, delivery is expected within 3-5 business days. This isn’t guaranteed, but we try our best. If you have an urgent order, please email us and let us know what you need. We will try our best to accommodate your request.

Once your order has shipped, you will receive an automatic email with the tracking number.

Items will be delivered to the delivery address specified in your order. All delivery times quoted are estimated times and are subject to inventory availability. Delivery times cannot be guaranteed, and we are not liable for any delay or failure to supply the goods where this is due to circumstances beyond our reasonable control; e.g. severe weather conditions, fire, accidents, war or civil disturbance, strike, any form of Government action, failure of our supplier(s), failure by you to give us a correct delivery address or notify us of any change of address.

If inventory is temporarily unavailable, we will contact you and let you know when we expect the items ordered to come into stock. You can then let us know whether you would like to wait or if you would like to cancel your order. If you would like to cancel your order, please contact us. We will refund you the money paid for any goods which cannot be supplied.

Track Your Order

Login to your account to view the status of your order. If your order has been shipped, a tracking number will be displayed along with the status of your order. We are not responsible for lost packages for which no tracking was purchased. If you need further assistance tracking your order, please contact us.

Missing Goods

We do not accept claims for missing orders beyond 15 days from the date of shipping. If you have not received your order within this period, please contact us immediately to check on the status of your order. Standard shipments arrive in about 7-10 working days. We do not guarantee any shipments made to P.O. Box addresses. If you believe that your order is severely overdue, please contact us quoting your order number and we will take appropriate action.

Order Cancelation Policy

You have the right to cancel your order at any time if they have not yet been shipped out or fulfilled. A cancellation fee of 20% will be imposed. Orders of customised products and downloadable products may not be cancelled. There will be no refunds on shipping charges. Orders can only be cancelled if they have not yet been shipped out.
After shipping, please see our Returns Policy below.

Refunds and Returns

We want you to be delighted with your Tanomkinotuan.com products.

Defective Goods

We gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship within 3 days from the date of delivery, with the following conditions:

  • You need to contact us by email to report the problem.
  • You will be responsible for and will pay the cost of returning the goods to us.
  • If you fail to take reasonable care of the goods, we reserve the right not to accept their return and your payment will not be refunded. The goods are your responsibility until they reach us and we cannot be held responsible for goods lost or damaged in transit. We recommend you pack them carefully, obtain proof of shipping, and arrange appropriate insurance.
  • Provided the goods are returned to us in accordance with the conditions specified above, we will refund your payment for the goods at the price of the items as stated on your invoice and the delivery charges.

We reserve the right to replace defective items, rather than refund your payment.

Non-Returnable Purchases

We do not offer returns or refunds on the following:

  • products that have been removed from the sealed package in which they were delivered
  • downloaded materials
  • customised products

This does not affect your right to return incorrect or damaged goods – see below.

Incorrect or Damaged Goods

If the goods delivered to you do not include all of the items that you ordered, if items you ordered are missing from your order, or if we shipped damaged items, you may return such goods to us. You need to contact us by email within 3 days from the date of delivery. All such returns must be made in their original condition with a brief explanation of the fault or damage. We can only accept the return of goods if they are faulty or damaged.

Upon receipt of the goods in question, and following an examination of them, we will credit you with an appropriate refund.

This does not affect your statutory rights.

In the event that we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

We reserve the right to replace incorrect or damaged goods, rather than refund your payment.


In the event that you are dissatisfied with any of our products, please contact us specifying the nature of the problem. We will investigate and respond to you as soon as possible.

Privacy Policy

We are committed to protecting your privacy and security. When you make a purchase from our site, we need to take your name, email address, delivery address, phone number, and your payment information. Personal information collected on this site is only used by Tanomkinotuan.com and its affiliates to process your order, improve your shopping experience and communicate with you, and is not shared with third parties. We do not store your financial information. Our secure servers protect your information using advanced encryption techniques and firewall technology.

We may notify you from time to time of current promotions, specials and new additions to Tanomkinotuan.com. You may unsubscribe from our newsletters at any time by following the unsubscribe instructions in any email you receive from us.

We use “cookies” to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping cart at any time.

Other sites that may link to and from Tanomkinotuan.com each have their own privacy policies and data collection practices. Please consult each site’s privacy policy. We are not responsible for the content and operations of other websites.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Tanomkinotuan.com., Copyright © 2017, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other Conditions

Tanomkinotuan.com reserves the right to make changes to this site and these Terms and Conditions at any time.